FREQUENTLY ASKED QUESTIONS
All products will be inspected upon return, so they should not be used or washed.
Products must be returned in their original packaging. The goods are your responsibility until we receive them, so make sure they are packaged correctly and not damaged on the road.
We will not compensate for returned packages lost during return shipping. It is the customer’s responsibility to cover the shipping and return shipping costs incurred during the return of the products.
If no error occurs by us, only the cost of the goods will be refunded. Refunds for returned products will be made as soon as possible. We will not refund shipping, additional duties, taxes, or any additional charges that you may have received.
Since most of our products are fragile, we ship all orders with insurance and take full responsibility in case of damage. We carefully pack the box to ensure the product is in perfect condition. When you receive the product, turn on the product next to the cargo person and check for any damage.
If the shipping agent does not wish to open the box without delivering the product, open the product within 2 hour at the latest and contact we on the same day in case of any damage.
We will either ship you a replacement or refund your payment depending on your preference. Please inform we about the damaged product, we will try to help you as quickly as possible.
You cannot change a product you have purchased.
Within 24 hours after placing your order, you can cancel your order by sending an e-mail to contact @ istanbulartworkshop.com or by filling out the contact form. Once we have shipped your order, we cannot cancel or change it. If you want to return your order, please see our return policy.
All orders are sent from Turkey with FEDEX EXPRESS or DHL EXPRESS. Tracking number is provided for each order.We are pleased to work with a renowned shipping company and know that our customers receive their orders in just a few days.
We are unable to cancel or change any part of your order including the delivery address or payment method once your order is complete.
After the product has been delivered to the shipping company, the time to reach you:
U.S./Canada 2-4 Days
UK 2-3 Days
Europe 2-3 Days
South America 2-5 Days
Rest of the World 2-5 Days.